At www.velospark.co.uk, our return policy allows for returns within 28 days from the date of purchase. To initiate a return, please ensure that the product is in its original packaging and has not been used. Return shipping costs are the responsibility of the buyer. Additionally, please be aware that a restocking fee of 20% will be applied to the refund amount. Due to the specific nature of our products, we cannot accept returns for items that have been used or are considered contaminated, as these cannot be resold. In the case of faulty goods, we provide options for repair under warranty or, if the item is irreparably damaged, a full refund will be issued.