At Velospark, our commitment to you doesn’t end at checkout. We pride ourselves on providing exceptional aftersales support to ensure your experience with our products remains smooth, enjoyable, and worry-free.

What We Offer:

• Comprehensive Warranty Coverage: All our eBikes, eCargo bikes, scooters, and accessories come with at least a 12 month manufacturer-backed warranty to protect your investment.

• Expert Technical Support: Our team is here to assist with any technical issues, offering guidance on troubleshooting, maintenance, and repairs.

• eBike Servicing and Maintenance: Keep your ride in top condition with our professional servicing options, available for all electric bikes purchased through our store.

• Spare Parts and Accessories: We stock a wide range of parts and upgrades to enhance or repair your eBikes and scooters.

• Flexible Communication: Reach us via email, phone, or our live chat for prompt assistance and personalized support.

Customer Satisfaction Guarantee

Your satisfaction is our top priority. If you encounter any issues or have questions post-purchase, our dedicated aftersales team will work diligently to resolve your concerns quickly and effectively.

Thank you for choosing Velospark. We’re here to support you every step of the way on your journey to sustainable and innovative mobility.